Return & Refund Policy

At Fresh Footwear ShopX Jamaica Ltd., we strive to ensure complete customer satisfaction with every purchase. Please review our comprehensive return and refund policy below.

Cancellation

You may cancel your order at any time before it has been processed for shipping. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in transit cannot be canceled, but may be returned according to our standard return policy.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable except in cases where the return results from our error.

Depending on your financial institution, it may take additional time for the refund to appear on your account statement. We recommend contacting your bank or credit card company if you have questions about when the refund will be posted.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact our customer service team with the following information:

• Your full name and order number
• Date of purchase
• Payment method used
• Date you initiated the return
• Tracking information for the return package (if applicable)

We will investigate the matter promptly and keep you informed throughout the resolution process.

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