Hey there! Ever had one of those days where you just need a little help finding the perfect pair of shoes? We get it—honestly, we’ve been there too. That’s why at freshfootwearshopx Jamaica Ltd., we’re not just another faceless online store. We’re real people who genuinely care about your experience.
Fun fact: Our founder, Sarah, still replies to every single email herself. She started this business because she was tired of impersonal customer service. "If someone takes the time to reach out, they deserve a real response," she says. And we couldn’t agree more.
Got a question? A suggestion? Or maybe just want to chat about the latest sneaker trends? (We’re obsessed, too.) Here’s how you can reach us:
Prefer typing over talking? Our Live Chat team is available during business hours—look for the little icon in the corner. They’re quick, friendly, and know our product lineup inside out.
Here’s the thing: We don’t just sell shoes. We build relationships. Last month, a customer emailed us saying her order arrived a day late. Sarah personally called her to apologize—and threw in a 20% discount for her next purchase. Was it necessary? Maybe not. But it felt right.
So whether you’re thrilled with your new kicks or hit a snag with sizing, tell us. Your feedback shapes everything we do, from the brands we stock to how we pack your orders (yes, we read every single review).
P.S. Not sure if we carry wide-width options? Ask for Marcus in customer service—he’s our resident fit expert and can recommend styles you’ll love.
